Terms of Service

Last Updated: 09.04.2026

Introduction

These terms and conditions shall govern the sale and purchase of products through our website.
If you place an order on our website, you give your express agreement to these terms and conditions. Please read these terms and conditions carefully before you submit your order to us.
This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

Interpretation

The Witch’s Lantern is a brand under the Registered Company Fabled Games Limited
"we" means Fabled Games Limited, Town Hall Chambers, High Street East, Wallsend, Newcastle upon Tyne, NE28 7AT United Kingdom; and
"you" means our customer or prospective customer, and "us", "our" and "your" should be construed accordingly.

Order process

The advertising of Products on Our website constitutes an "invitation to treat" rather than a contractual offer.
No contract will come into force between You and Us unless and until We accept Your order in accordance with the procedure set out in this Section 3.
To enter into a contract through Our website to purchase Products from Us, the following steps must be taken: you must add the Products you wish to purchase to your shopping cart, and then proceed to the checkout; if You are a new customer, You must then create an account with Us and log in; if You are an existing customer, You must enter your login details; once You are logged in, You must select Your preferred method of delivery and confirm Your order and Your consent to the terms of this document; You will be asked to provide Your payment details and We will handle Your payment; We will then send you an initial acknowledgement; and once We have checked whether We are able to meet Your order, We will either send You an order confirmation (at which point Your order will become a binding contract) or We will confirm by email that We are unable to meet your order.
For all the digital Products that we sell on Our website, You understand that there are no physical Products to be delivered at a physical address point. All digital Products will be sent through the email that You used to create Your account.
We will assign an order number to Your order and tell You what it is when We accept Your order. It will help Us if you can tell Us the order number whenever You contact us about Your order.

Products

The following types of products are or may be available on our website from time to time: official The Witch's Lantern merchandise and limited edition items.
We may periodically change the Products available on Our website, and we do not undertake to continue to supply any particular Product or type of Product.
The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device’s display of the colors accurately reflects the color of the Products. Your Product may vary slightly from those images.
The packaging of the Product may vary from that shown in images on our website.
We may change the Product you have ordered

i) to reflect changes in relevant laws and regulatory requirements; and

ii) to implement minor technical adjustments and improvements. These changes will not affect your use of the Products.

You own a physical Product once we have received payment for it in full.
Payment of the Price will entitle you to a royalty free, non-exclusive, non-transferable, non-sublicensable licence to use, download and store the digital Product(s).
You may only use the Product for Your internal purposes and not for commercial purposes, unless otherwise agreed in writing with Us. You shall not forward (and shall procure that no Authorised User shall forward), via any means, any content provided by Us to anyone.
It is Your responsibility to ensure that You can access Your email or any other software or hardware You have used to store Our Product(s).
You may not, unless otherwise expressly permitted:

i) sell, sub-licence, distribute, display, copy, disassemble, decompile, reverse engineer, translate, transfer, or otherwise make available any Product and/or its content to any other person;

ii) use any Product or its content to create any derivative works or products that could be considered competitive products;

iii) allow any third party to access, benefit or use any Product or its content in any way; or

iv) share any password, username or other access information that can be used to access any Product or its content.

You shall maintain all security measures as may reasonably be required to prevent any unauthorised access to or use of any Product.
Your rights under this Agreement may be revoked if You fail to comply with any of the terms of this Agreement, and upon notice of revocation You shall, and shall procure that Your Authorised Users and anyone else to whom you have provided access to any Product shall, immediately:

i) cease to use or access the Product and its content; and

ii) destroy all copies of the Product, its contents and any information or derivative works which have been created or acquired by You as a result of or in connection with this Agreement.

You agree to indemnify Fabled Games LTD, its members, employees, officers and licensors against any and all liability arising from Your or any third party’s unauthorised use of any Product or its contents provided to You and any use by You or any third party of any derivative works made by you.

Prices

Our Prices are quoted on Our website.
We will from time to time change the Prices quoted on Our website, but this will not affect contracts that have previously come into force.
All Prices stated in these terms and conditions or on our website are final.
It is possible that Prices on the website may be incorrectly quoted; accordingly, we will verify Prices as part of our sale procedures so that the correct Price will be notified to you before the contract comes into force. If We accept and process Your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by You as a mispricing, we may end the contract and refund You any sums You have paid and require the return of any products provided to you.
In addition to the Price of the Physical Products, you may have to pay a delivery charge depending on the value of Your order. Information on delivery charges is available here and any delivery charge which will apply to Your order will be notified to You before the contract of sale comes into force.

Payments

You must, during the checkout process, pay the Prices of the Products you order.
Payments may be made by any of the permitted methods specified on our website from time to time.
If You fail to pay to Us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then We may withhold the Products ordered and/or by written notice to You at any time cancel the contract of sale for the Products.
If You make an unjustified credit card, debit card or other charge-back then You will be liable to pay us, within 7 days following the date of our written request:

i) an amount equal to the amount of the charge-back;

ii) all third party expenses incurred by Us in relation to the charge-back (including charges made by Our or Your bank or payment processor or card issuer);

iii) an administration fee of GBP 25.00 including VAT; and

iv) all Our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 6.4 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if You fail to recognise or fail to remember the source of an entry on Your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4.

Deliveries

Our policies and procedures relating to the delivery of Products are set out in this Section 7.
We will arrange for the Physical Products you purchase to be delivered to the delivery address You specify during the checkout process. For any Digital Products or Consultations You purchase, You understand there is no Product to be shipped in any physical address. The Digital Products or information with details for how to proceed with the Consultations, will be sent to You in the email that You used to create Your account with Us.
We will use reasonable endeavours to deliver Your Physical Products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 7 days following the date of the order confirmation; however, We do not guarantee delivery by this date.
We do guarantee that unless there are exceptional circumstances all deliveries of Physical Products will be dispatched within 30 days following the later of receipt of payment and the date of the order confirmation.
We will not be responsible for any loss or damage to any Physical Products caused by You providing incorrect delivery details or for Our compliance with Your delivery instructions (for example, leaving any goods outside or unattended).

Cancellations and Refunds

This Section 8 applies if and only if You offer to contract with Us, or contract with Us, as a consumer - that is, as an individual acting wholly or mainly outside Your trade, business, craft or profession.
In the case of Digital Products, cancellations are not acceptable, as the Product is automatically sent to You as soon as the Payment is processed on Our website.
In the case of the Physical Products and Consultations, you may withdraw an offer to enter into a contract with Us through Our website or cancel a contract entered into with Us through Our website (without giving any reason for Your withdrawal or cancellation) at any time within the period:

i) beginning upon the submission of Your offer; and

ii) ending at the end of 14 days after the day on which the products come into Your physical possession or the physical possession of a person identified by You to take possession of them (or, if the contract is for delivery of multiple Products, lots or pieces of something, 14 days after the day on which the last of those Products, lots or pieces comes into your physical possession or the physical possession of a period identified by You to take possession of them) in the case of Physical Products, or

iii) ending up to 24 hours before the beginning of the agreed time of the Consultation in the case of Consultations.

In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 8, You must inform us of your decision to withdraw or cancel (as the case may be) in writing through an email to the designated address on Our website. To meet the cancellation deadline, it is sufficient for You to send Your communication concerning the exercise of the right to cancel before the cancellation period has expired.
If You cancel a contract on the basis described in this Section 8, You must send the Physical Products back to us (addressed to Fabled Games LTD, Town Hall Chambers, High Str. East, Wallsend, NE28 7AT, Newcastle-Upon-Tyne). You must comply with Your obligations referred to in this Section 8 without undue delay and in any event not later than 14 days after the day on which you inform us of Your decision to cancel the contract. You must pay the direct cost of returning the Physical Products.
If you cancel an order in accordance with this Section 8, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to You, except:

i) if You chose a kind of delivery costing more than the least expensive kind of delivery that we offer, We reserve the right to retain the difference in cost between the kind of delivery You chose and the least expensive kind of delivery that We offer; and

ii) as otherwise provided in this Section 8.

If the value of the Physical Products returned by You is diminished by any amount as a result of the handling of those products by You beyond what is necessary to establish the nature, characteristics and functioning of the Products, we may recover that amount from You up to the contract price. We may recover that amount by deducting it from any refund due to You or require You to pay that amount direct to Us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.
We will refund money using the same method used to make the payment, unless You have expressly agreed otherwise. In any case, You will not incur any fees as a result of the refund.
We will process a refund due to You as a result of a cancellation on the basis described in this Section 8 within the period of 14 days after the day on which We receive the returned Physical Products or (if earlier) after the day on which You supply to us evidence of having sent the Physical Products back, or within 7 days after the day on which We verified in writing the acceptance of the cancellation of your Consultation. If We have not sent the Physical Products to you at the time of withdrawal or cancellation, We will process a refund due to You without undue delay and, in any case, within the period of 14 days after the day on which We are informed of the withdrawal or cancellation.
You will not have any right to cancel a contract as described in this Section 8 insofar as the contract relates to:

i) the supply of any sealed audio recordings, sealed video recordings or sealed computer software which have been unsealed by You;

ii) the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications;

iii) the supply of goods which are liable to deteriorate or expire rapidly;

iv) the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by You, or goods that are clearly personalised;

v) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed by You; or

vi) the supply of goods which are, according to their nature, inseparably mixed with other items after delivery.

We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:

i) You fail to pay, on time and in full, any amount due to us under that contract; or

ii) You commit any material breach of that contract.

We may cancel a contract under these terms and conditions by written notice to You if We are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

Warranties and representations

You warrant and represent to Us that:

i) you offer to contract with us, or contract with us, as a consumer: that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

ii) you are legally capable of entering into binding contracts;

iii) you have full authority, power and capacity to agree to these terms and conditions;

iv) all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and

v) you will be able to take delivery of the products in accordance with these terms and conditions and our delivery policy.

We warrant to you that:

i) we have the right to sell the products that you buy;

ii) the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;

iii) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;

iv) the products you buy will correspond to any description published on our website; and

v) the products you buy will be of satisfactory quality.

All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 10.1, all other warranties and representations are expressly excluded.

Limitations and exclusions of liability

Nothing in these terms and conditions will:

i) limit or exclude any liability for death or personal injury resulting from negligence;

ii) limit or exclude any liability for fraud or fraudulent misrepresentation;

iii) limit any liabilities in any way that is not permitted under applicable law; or

iv) exclude any liabilities that may not be excluded under applicable law,

and, if You are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

The limitations and exclusions of liability set out in this Section 10 and elsewhere in these terms and conditions:

i) are subject to Section 10.1; and

ii) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

We will not be liable to You in respect of any losses arising out of any event or events beyond our reasonable control including in circumstances in which our supply of the product is delayed by an event outside of Our control. In these circumstances, We will contact you as soon as possible to let You know and We will take steps to minimise the effect of the delay. If there is a risk of substantial delay, You may contact us to end the contract and receive a refund for any products You have paid for but not received.
We only supply the products for domestic and private use and We will not be liable to You in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We are responsible to You for loss or damage You suffer that is a foreseeable result of our breaking this contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and You knew it would happen. We are not responsible for any loss or damage that is not foreseeable.
You accept that we have an interest in limiting the personal liability of Our officers and employees and, having regard to that interest, You acknowledge that We are a limited liability entity; You agree that You will not bring any claim personally against Our officers or employees in respect of any losses You suffer in connection with the website or these terms and conditions.

Consequences of order cancellation

If a contract under these terms and conditions is cancelled in accordance with Section 11:

i) We will cease to have any obligation to deliver Products or Consultations which are undelivered at the date of cancellation;

ii) You will continue to have an obligation where applicable to pay for Products or Consultations which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and

iii) All the other provisions of these terms and conditions will cease to have effect, except that Sections 1.3, 6.4, 10, 14, 15, 16, 17, 18 and 19 will survive termination and continue in effect indefinitely.

Scope

These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.
These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in Products.
These terms and conditions shall not govern the provision of any services by Us or any third party in relation to the Products (other than delivery services).

Your data

We will use the personal information you provide to us in accordance with our Privacy Policy.

Variation

We may revise these terms and conditions from time to time by publishing a new version on Οur website.
A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

Assignment

You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.
You may not without Οur prior written consent assign, transfer, sub-contract or otherwise deal with any of Υour rights and/or obligations under these terms and conditions.

No waivers

No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.
No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Third party rights

A contract under these terms and conditions is for Οur benefit and Υour benefit, and is not intended to benefit or be enforceable by any third party.
The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party

Entire agreement

Subject to Section 10.1, these terms and conditions shall constitute the entire agreement between You and Us in relation to the sale and purchase of our Products and shall supersede all previous agreements between You and Us in relation to the sale and purchase of our Products.

Law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law.
Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

Statutory and regulatory disclosures

We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if We update these terms and conditions, the version to which You originally agreed will no longer be available on Our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
These terms and conditions are available in the English language only.
The website of the European Union's online dispute resolution platform is available at webgate.ec.europa.eu/odr/main. The online dispute resolution platform may be used for resolving disputes.

Our details

This website is owned and operated by Fabled Games Limited.
We are registered in England and Wales under registration number 14120148, and our registered office is Town Hall Chambers, High Street East, Wallsend, NE28 7AT, Newcastle-Upon-Tyne.
You can contact us: